This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Here at Sure Seal we know you care about your personal information and how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. When you submit an application or place an order with Sure Seal, you accept the practices described in this Privacy Notice.

All information given in an Employment Application is kept for two years. After 2 years all information is destroyed, and new applications need to be re-submitted. Because Employment Applications are processed on an E-Mail Basis, Social Security Numbers are not required and not expected.

When purchasing any products from our website, all payments are processed through PayPal which has its own Secure Network & Privacy Center. Visit Paypal to view their Privacy Policy.

Our feedback forms go into our testimonials and Customer Satisfaction Survey’s Section of our website but do not ask for or include any personal information. The only information required to fill out a feedback form is your name.

Any information supplied for a finance application is kept until the financing is complete or for 6 months after information is submitted, whichever comes first. All personal information is kept in a restricted access area and is only viewed by your financial consultant.

Return Policy: We want you to be 100% satisfied with our service and merchandise. All items purchased online carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. If you do not wish to keep the undefective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Special order items including SunSetter Retractable Awnings and Installation services are subject to a three day recission period after order date. After that date has passed custom items can not be cancelled or returned.

If an item arrives broken, we will be happy to replace the item at no cost to you. Please let us know immediately when an item has arrived broken. We need this information to properly make a claim with UPS. All packaging must be saved and photographed. If too much time has allotted and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We cannot accept in any way claims for breakage or shortage more than 3 days after the date of delivery.

We thank you for your cooperation.

Basic service calls not covered by warranty will be a $150 minimum charge which includes the first 1/2 hour of work. Additional Time and materials may incur additional charges. Please contact the office to determine if your service is covered under warranty.